FAQ
What is Virgin Hair?
Virgin Hair:
Refers to hair that is completely unprocessed, and intact. To qualify as Virgin Hair, it must meet rigorous standards including: Having not been permed, dyed, coloured, bleached, chemically processed in any way. This also means it comes from a single donor, and all the cuticles are intact, running in the same direction. Usually, it also means that it has not been blow-dried, nor exposed to harsh agents.
What is a Machine Weft?
A Machine Weft is sewn using a special sewing machine specifically designed for stitching wefts. Some stylists are more comfortable working with Machine Wefts rather than hand tied wefts because it allows them to cut and seal the track themselves. Machine Wefts are generally made with the help of a sewing machine especially made for sewing weaves.
Machine made wefts are one continuous track which varies in length based on the length and texture of the hair. Always make sure to apply a high quality hair extension glue to seal the ends when they are cut. If the ends are not glued properly, shedding may occur. Machine Wefts will not unravel when cut, if sealed properly.
Our Machine Wefts come in one long track, which a stylist will usually have to cut and seal themselves. We recommend that you consult your stylist if you are unsure about which type of weft to purchase.
What do we mean by bundles?
Hair bundles are what our hair extensions are packaged in. Each bundle weights 100-110 grams and we recommend 3-4 of these for a standard full head. The bundle is rolled up and tied up with our label.
What does our Virgin Hair have to be pre-ordered? (Mongolian, Cambodian, Deep Wave Textures, and Lace Pieces)
Our Virgin Mongolian, Cambodian, Deep Wave Textures, and Lace Pieces have to be pre-ordered because they are all custom made. Our Mongolian and Cambodian hair are very rare so we only stock via orders we receive from customers after a full payment has been made. They have been made on the spot when your order has been placed as this also ensures quality. Our Lace Pieces are also made when ordered as every customers preference is different, hence the reason we don't stock them.
UK Delivery Information
We offer UK Next Day Guaranteed Delivery only, at £10.95 P&P. Standard UK Delivery is not available. Next-day delivery refers to carrier transit after dispatch, not the day after placing your order.
Processing times before dispatch
- Bundles and closures, excluding 13×6 closures: 4–5 working days for bank-transfer payments, or 7–10 working days for card payments.
- Ready-made wigs: 7–10 working days.
- 13×6 closures: 7–10 working days.
- During sale periods: allow 12–14 working days for card payments, or 7–10 working days for bank-transfer payments.
These processing times exclude delivery. Allow the applicable processing time plus carrier transit time. Mongolian, Cambodian, Deep Wave textures and lace pieces are made to order; any specific processing time stated for your product applies.
The order cut-off is 3pm, Monday to Friday. This does not shorten the processing times above or guarantee next-day arrival from the date you order.
We do not deliver on Bank Holidays; allow for this when planning your order. Your order may be delivered between 7am and 1pm, and a signature may be required.
Orders can be delivered to your work address if you select it at checkout.
Once your order has been dispatched, we will send you a confirmation email with a tracking link. Please check your tracking before contacting us about delivery.
If you are not in when your parcel arrives, follow the carrier's instructions to locate your parcel, collect it or rearrange delivery. Next-day delivery is available only to UK customers.
International Delivery
International carrier transit times are additional to the processing times above and start after dispatch. Europe via Parcelforce: £15 P&P, 1–3 working days. United States via Parcelforce: £50 P&P, 1–2 working days; or via DHL: £35 P&P, 3–5 working days. African countries via DHL: £50 P&P, 1–4 working days.
Available delivery services and shipping costs are shown at checkout when you enter your delivery address. Your order will be sent via the most suitable carrier, depending on its size and weight.
Tracking is available on some standard services and all express services. You will receive a dispatch confirmation email with a tracking link where available.
Any customs or import duties are payable by the recipient. We cannot control or predict these charges. Customs policies vary by country; contact your local customs office for details. Customs clearance may affect delivery time.
Once your order arrives in your country, it may be passed to a local postal service. If you miss delivery, follow the carrier's instructions for collection or redelivery.
For the same processing and delivery guidance, see our Delivery Information page.