FAQ

What is Virgin Hair?

Virgin Hair:

Refers to hair that is completely unprocessed, and intact. To qualify as Virgin Hair, it must meet rigorous standards including: Having not been permed, dyed, coloured, bleached, chemically processed in any way. This also means it comes from a single donor, and all the cuticles are intact, running in the same direction. Usually, it also means that it has not been blow-dried, nor exposed to harsh agents.

What is a Machine Weft?

A Machine Weft is sewn using a special sewing machine specifically designed for stitching wefts. Some stylists are more comfortable working with Machine Wefts rather than hand tied wefts because it allows them to cut and seal the track themselves. Machine Wefts are generally made with the help of a sewing machine especially made for sewing weaves.

Machine made wefts are one continuous track which varies in length based on the length and texture of the hair. Always make sure to apply a high quality hair extension glue to seal the ends when they are cut. If the ends are not glued properly, shedding may occur. Machine Wefts will not unravel when cut, if sealed properly.

Our Machine Wefts come in one long track, which a stylist will usually have to cut and seal themselves. We recommend that you consult your stylist if you are unsure about which type of weft to purchase.

What do we mean by bundles?

Hair bundles are what our hair extensions are packaged in. Each bundle weights 100-110 grams and we recommend 3-4 of these for a standard full head. The bundle is rolled up and tied up with our label.

What does our Virgin Hair have to be pre-ordered? (Mongolian, Cambodian, Deep Wave Textures, and Lace Pieces)

Our Virgin Mongolian, Cambodian, Deep Wave Textures, and Lace Pieces have to be pre-ordered because they are all custom made. Our Mongolian and Cambodian hair are very rare so we only stock via orders we receive from customers after a full payment has been made. They have been made on the spot when your order has been placed as this also ensures quality. Our Lace Pieces are also made when ordered as every customers preference is different, hence the reason we don't stock them.

UK Delivery Information

If you choose UK Next Day Delivery service, it costs £7.15 P&P or £4.40 P&P for Standard UK Delivery.

If you place your order before 3pm between Monday to Friday, you will receive it the next day.

If you place your order after 3pm between Monday to Friday, and on a Sunday, you will receive it on the next Monday.

Please note we do not deliver on Bank Holidays so your order will be delivered 2 working days later. Unless your order was dispatched a day before the Bank Holiday, it will be delivered a day after the Bank Holiday.

Your order may be delivered anytime between 7am and 1pm and a signature may be required on a receipt of your parcel.

Orders can be delivered to your work address if you select it at checkout.

Once your order has been dispatched, we will send you a confirmation email with a tracking link for your parcel so you can follow its journey. Please check this first before contacting us about your delivery.

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.

Next day delivery is only available for UK based clients.

International Delivery

International shipping is charged on a flat rate basis. If you're after a standard delivery to Europe via Parcel Force, it will cost £10 P&P for 1-3 working days. To the U.S it's £50 via Parcel Force for 1-2 working days, and via DHL it's £35 for a standard 3-5 working days.

Standard and Express delivery services are available for most of the countries that we ship to. Once you have entered the delivery address, you'll be able to see the available services. £50 via DHL, 1-4 working days especially AFRICAN COUNTRIES. (WE DON'T OFFER ANY CHEAPER WAY AS WE WANT OUR CUSTOMERS TO BE ASSURED WITH DELIVERY).

Tracking is available on some Standard Delivery services and on all Express Delivery services. You will receive a dispatch confirmation email from the warehouse with a tracking link for your parcel so you can follow its journey.

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Your order will be sent out via the most suitable carrier, dependent on size and weight.

Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order. We have no control over these charges and cannot predict what they may be.

Customs policies vary widely from country to country. You may want to contact your local customs office for further information.

Once your order has arrived in your country, it will be passed on to an internal postal services, according to standard delivery procedures.